Shipping & Returns
Delivery Information
We post all orders under £15.00 by Royal Mail First Class delivery, orders from £15.00 to £39.00 by Royal Mail First Class recorded delivery. All orders over £39.00 will be sent by Royal Mail Special Delivery Next Day to ensure adequate levels of postal insurance and a speedy delivery time. All orders over £100 have free post and packaging.
Once we receive your order we will send you a confirmation email and inform you when your order will be dispatched. Items are usually posted within two working days of receiving an order. Although all packages are sent first class, please allow up to seven days for your order to arrive. Please allow longer for custom orders.
Orders outside the United Kingdom (UK)
If you wish you to place an order from outside of the UK, please email me first for details of the postage cost to your chosen country. Please note that we do not post orders to PO boxes. You will be responsible for any customs taxes or charges.
If you place an order before emailing us for a quote for postage to your chosen country, you may incur additional postage costs, depending on your location. In this situation we will send you an email and a Paypal invoice for the additional costs.
How will my order be packaged?
All items are carefully wrapped in acid-free tissue paper and placed within a lovely organza gift bag. Your order is then securely packaged in a padded Jiffy bag for added protection.
DISCLAIMER
Our products contain small items that may pose a choking hazard. Please keep away from infants, young children and pets.
General Terms & Conditions
Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern The Bag Charm Lady's relationship with you in relation to this website.
The term The Bag Charm Lady' or 'us' or 'we' refers to the owner of the website. The term 'you' refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
* The content of the pages of this website is for your general information and use only. It is subject to change without notice.
* Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
* Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
* This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
* All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
* Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
* From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
* You may not create a link to this website from another website or document without Madison Mae's prior written consent.
* Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.
Returns Policy
At The Bag Charm Lady's we pride ourselves on delivery an excellent service and strive to ensure all customers are completely satisfied with their order. If you are not completely satisfied with your bag charm or jewellery, it may be returned to us within 28 days after receipt of the goods. We would kindly request that you email us before returning any item so that we can anticipate its return. The goods must be unused and in their original condition and packaging. It is advisable to obtain a proof of posting receipt and to insure the items with the Royal Mail. Once we have received your goods in their original condition we will process your refund or send out an alternative item.
In the unlikely event that your order is delivered to you damaged, items must be returned to us within 7 days in their original packaging. It is advisable to contact us by e-mail advising us of the problem. In the event of a suitable replacement product not being available a full refund will be offered. Items will not be credited or replaced if we considers the item to have been damaged through mistreatment.